Visitor Information — Your Practical Guide to Grand Outlet Bali
Everything you need to know before visiting — hours, parking, facilities, and helpful tips
Opening Hours
Expected Operating Hours
10:00 AM to 10:00 PM (10am-10pm)
Open 7 days a week, including weekends and most public holidays
Holiday Hours
Hours may vary on major Indonesian holidays and special occasions. Specific holiday hours will be announced closer to opening.
Note: Hours are subject to change. Please contact us for current operating hours closer to opening.
Parking Information
Parking Capacity
2,500+ vehicle parking spaces available
Location
Multi-level and surface parking conveniently located near main entrance and retail areas
VIP Parking
Premium VIP parking spaces available with exclusive benefits for VIP Transfer clients
Parking Rates
Rates will be announced at opening. First 2 hours typically complimentary with minimum purchase
Accessibility
Dedicated wheelchair accessible parking spaces located near main entrances
Electric Vehicles
EV charging stations will be available throughout parking areas
Facilities & Amenities
Shopping & Convenience
- 150+ retail brand stores
- Information desk and visitor services
- Lost and found
- Money exchange services
- ATM machines throughout the mall
Dining & Refreshments
- Multiple restaurants and cafes
- Food courts with local and international cuisine
- Coffee shops and beverage outlets
- Seating areas throughout
Family Facilities
- Nursing rooms and baby care facilities
- Family restrooms
- Children's play areas
- Stroller rental services
- Family-friendly restaurants
Spiritual & Wellness
- Prayer rooms (musholla) for Muslim visitors
- Multi-faith spiritual spaces
- Meditation areas
- Spa and wellness services
Accessibility Features
- Ramps and wheelchair access throughout
- Elevators and escalators
- Accessible restrooms
- Accessible parking
- Accessible shopping areas
Services
- Free WiFi throughout the mall
- Concierge services
- Personal shopper assistance
- Translation services
- Photography services
Getting There
From Ngurah Rai Airport (DPS)
Distance: 12 km | Time: 15-20 minutes
Book a VIP Transfer for direct, comfortable transportation from airport to Grand Outlet Bali
By Taxi or Grab
Standard ride-sharing services are widely available in Bali. Estimated fare: IDR 50,000-100,000
Rental Car/Mini Cooper
Rent a car through our Mini Cooper service for freedom to explore at your own pace
Hotel Shuttle
Many Bali hotels offer shuttle services. Ask your hotel concierge about shuttle availability
What to Bring
Essential Items
- Passport or ID
- Credit/debit cards and cash (IDR and USD)
- Comfortable walking shoes
- Light, breathable clothing (Bali is tropical)
Recommended Items
- Sunscreen and sunglasses
- Light jacket or shawl (some areas air-conditioned)
- Reusable shopping bags
- Phone charger and power bank
For Comfort
- Medications and vitamins
- Camera for photos
- Water bottle (refill stations available)
- Travel guidebook or maps
Visitor Tips
Arrive Early
Come early in the day (10am-12pm) for smaller crowds and more relaxed shopping experience
Plan Your Route
Review the floor plan and brand directory to plan which stores to visit first
Wear Comfortable Shoes
You'll be walking extensively. Invest in comfortable shoes for better shopping experience
Stay Hydrated
Drink plenty of water. Coffee shops and beverage outlets are throughout the mall
Book VIP Service
Consider VIP Transfer and Concierge services for personalized shopping assistance
Check Return Policies
Each brand has specific return policies. Keep receipts and ask for return policy information
Use WiFi
Free WiFi is available throughout. Connect to stay in touch and browse store info
Take Breaks
Rest at cafes or seating areas throughout the mall to avoid shopping fatigue
Payment Methods
Cash
- Indonesian Rupiah (IDR)
- US Dollar (USD)
Cards
- Visa
- Mastercard
- American Express
- JCB (at selected stores)
Digital Wallets
- GoPay
- OVO
- Dana
- Apple Pay & Google Pay
Other
- Bank transfers
- Cryptocurrency (at selected stores)
Tip: ATM machines are available throughout the mall if you need cash.
Visitor FAQs
Is there an entrance fee?
No, there is no entrance fee. Grand Outlet Bali is open to the public free of charge. You only pay for items you purchase.
How long should I plan for a visit?
Most visitors spend 3-5 hours shopping, depending on the number of stores visited and shopping pace. Budget accordingly and take breaks at cafes.
Is the mall wheelchair accessible?
Yes, Grand Outlet Bali is fully wheelchair accessible with ramps, elevators, accessible restrooms, and accessible parking throughout.
Can I leave my luggage or shopping bags?
Bag check services and luggage storage will be available. Detailss will be confirmed at opening. VIP Concierge can assist with logistics.
Is there WiFi available?
Yes, free WiFi is available throughout Grand Outlet Bali. Connect with your device for shopping information and social media updates.
Ready to Visit?
Book your VIP Transfer today for a seamless shopping experience
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